The grounds on which CMC can consider complaints are:

That a Registered Mediator or Registered Provider does not meet the requirements for Registration.

That a Registered Mediator is not a fit and proper person to be Registered.

That the service provided by a Registered Provider does not meet generally acceptable standards.

That an Unregistered Individual or Organisation Member of the CMC has brought the CMC or the mediation profession or the mediation process into disrepute.

Complaints will be dealt with in accordance with the procedures adopted by the Complaints and Discipline Committee of the CMC from time to time. A copy of the Rules is available on request from the Registrar.