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Solution Talk

Community Mediation Organisation

Website: https://www.solutiontalk.co.uk/

Phone: 01618 833946

Address: Colony, 5 Piccadilly Place, Aytoun Street, Manchester, M1 3BR

Delivery of Services: Online, Face-to-face, Phone

Service Area: All counties in England, Carmarthenshire, Flintshire and Wrexham in Wales

Type of organisation: Limited Liability Partnership (LLP)

About Solution Talk:

Solution Talk provides conflict resolution services stemming from disputes with neighbours, tenant landlord conflict, workplace disagreements, family relationship breakdowns, or disagreements with local authorities regarding special educational needs provision. In addition we also provide Conflict Coaching, Training Services, Restorative Justice, Facilitated Meetings, and Mediation Practice Supervision for mediators.

Solution Talk provides the following services:

  • Neighbourhood mediation
  • Intergenerational mediation (adults)
  • Intergenerational mediation (yound people under 18)
  • School mediation
  • Bespoke mediation
  • Group mediation / facilitation
  • Conflict coaching / one-to-one support
  • Training for community mediators
  • Conflict prevention training
  • Restorative justice
  • Mediator Practice Supervision

The organisation has the following in place:

  • All mediators have appropriate training
  • Written Code of Conduct
  • Published complaints procedure
  • Ongoing CPD and supervision/mentoring for mediators
  • Professional Indemnity insurance cover (no less than £1 million)
  • Public liability and Employer liability insurance cover
  • Suitable and sufficient service administration
  • Registered with the Information Commissioner’s Office (ICO)
  • Safeguarding policy
  • DBS checks for mediators
  • Risk assessments carried out for individual cases
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