CMC Book Club

Dealing with Disputes and Conflict: A Self-help Tool-kit for Resolving Arguments in Everyday Life   BOOK REVIEW BY PATRICK SCOTT Described by the author as a “self-help tool-kit for resolving arguments in everyday life”, the

The Mediator's Toolkit: Formulating and Asking Questions for Successful Outcomes   BOOK REVIEW BY DANIA SHAWWA Asking the correct strategic question at the right moment can make all the difference in a successful mediation outcome.

Mediation Skills and Strategies: A Practical Guide   BOOK REVIEW BY CHRISTOPHER RICHARDS This highly readable and authoritative analysis of mediation comes at a most important time. Family mediation is moving towards becoming the major

Getting to Yes: Negotiating Agreement Without Giving In   BOOK REVIEW BY DANIA SHAWWA Most mediation trainers will reference this groundbreaking book to their students, as it has shaped how ADR professionals have approached their

Difficult Conversations: Harvard Business Review 20 Minute Manager   BOOK REVIEW BY MARTHA CLARKE Differences and disagreements are ok. They are often the catalyst for change and creativity. Indeed, the Chinese symbol for conflict is

Mediation and Dispute Resolution: Contemporary Issues and Developments   BOOK REVIEW BY MARGOT MOFFITT AND ANDREW SIMS Tony brings his customary wisdom and insight to a range of urgent issues, many of which are not

Crucial Conversations: Tools for Talking When the Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler   BOOK REVIEW BY NANCY RADFORD This book (the first of a series) is based

Listen: How to Find the Words for Tender Conversations by Kathryn Mannix   BOOK REVIEW BY MARTHA CLARKE Listening - simple - right? Wrong! For most of us it's much harder to listen than to