CMC Book Club

Getting to Yes: Negotiating Agreement Without Giving In   BOOK REVIEW BY DANIA SHAWWA Most mediation trainers will reference this groundbreaking book to their students, as it has shaped how ADR professionals have approached their

Difficult Conversations: Harvard Business Review 20 Minute Manager   BOOK REVIEW BY MARTHA CLARKE Differences and disagreements are ok. They are often the catalyst for change and creativity. Indeed, the Chinese symbol for conflict is

Crucial Conversations: Tools for Talking When the Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler   BOOK REVIEW BY NANCY RADFORD This book (the first of a series) is based

Listen: How to Find the Words for Tender Conversations by Kathryn Mannix   BOOK REVIEW BY MARTHA CLARKE Listening - simple - right? Wrong! For most of us it's much harder to listen than to