Mediation Skills and Strategies: A Practical Guide
BOOK REVIEW BY CHRISTOPHER RICHARDS
This highly readable and authoritative analysis of mediation comes at a most important time. Family mediation is moving towards becoming the major dispute resolution option for people going through separation and divorce. Tony Whatling writes with clarity and the good sense derived from over 20 years of experience of mediation.
I found the book a welcome reminder of the fundamental principles underlying how mediators should make positive, respectful links with their clients, as the essential first step to helping disputing people achieve their own solutions.
I particularly like Tony’s useful, impartial approach in commenting on the importance of mediators understanding and working with the differences in how men and women deal with conflict. It is a valuable book for every mediator, new and experienced alike.