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Scottish Borders Council

Community Mediation Organisation

Website: https://www.scotborders.gov.uk/

Phone: 03001 001800

Address: Scottish Borders Council Headquarters, Bowden Road Newtown St Boswells, TD6 0SA

Delivery of Services: Online, Face-to-face, Phone

Service Area: Scottish Borders

Type of organisation: Statutory body

About Scottish Borders Council:

We are a local authority and have a team that deal with antisocial behaviour and also provide mediation services.

Scottish Borders Council provides the following services (local only):

  • Neighbourhood mediation
  • Intergenerational mediation (adults)
  • Group mediation / facilitation
  • Conflict coaching / one-to-one support
  • Peer mediation training
  • Conflict prevention training
  • Antisocial behaviour services

The organisation has the following in place:

  • All mediators have appropriate training
  • Written Code of Conduct
  • Published complaints procedure
  • Ongoing CPD and supervision/mentoring for mediators
  • Professional Indemnity insurance cover (no less than £1 million)
  • Public liability and Employer liability insurance cover
  • Suitable and sufficient service administration
  • Registered with the Information Commissioner’s Office (ICO)
  • Safeguarding policy
  • DBS checks for mediators
  • Risk assessments carried out for individual cases
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