Why Mediation Training Could Transform the Next Generation of People Leaders

Conflict is part of every workplace—sometimes constructive, often costly. Recent estimates put the annual price tag of workplace conflict in the UK at £28.5 billion, and with one in four employees reporting conflict in the past year, it’s clear that organisations need leaders who are both confident and competent in resolving disputes. Yet research consistently shows that many current People Professionals lack the skills to manage conflict effectively.

So how do we make sure the next generation is better prepared?

This question inspired a pilot project within our HRM programme, designed to embed conflict capability directly into the curriculum. Three HRM students—from undergraduate to PhD level—were recruited as student partners and invited to complete accredited workplace mediation training. Their journey, and their reflections on that journey, offer powerful insights into how mediation training can shape the leaders of tomorrow.

A Learning Experience That Went Beyond Knowledge

The students took part in intensive mediation skills development, learning techniques such as active listening, reframing, and reality testing, and taking part in roleplays before completing a final assessed mediation. Their reflections showed clear growth in both competence and confidence. One student described feeling “cool, calm & collected” during their assessed mediation—despite entering the day full of nerves.

But what was even more striking was what they didn’t expect to learn. The training became a catalyst for deep personal development. Students talked about changing the way they communicate, building emotional resilience, and discovering strengths (and limitations) they had not recognised before. One described the experience as “more than mediation training… a lesson in communication, self-awareness, and managing anxiety” whilst another student reflected that “mediation is so much more than a set of skills … it was one of the best experiences I’ve had the pleasure of being part of”.

This kind of transformational learning is gold dust—not only for conflict resolution, but for leadership more broadly.

Why This Matters for HE and the HR Profession

As pressures on workplaces increase, so does the need for leaders who can handle conflict confidently, constructively, and compassionately. Traditional HR education has not always prioritised these capabilities, and industry-wide gaps persist. Mediation training offers a practical, powerful, and engaging way to close those gaps early—before students enter the workplace.

For HEIs, this represents an important opportunity: to equip future People Professionals with skills that can genuinely change workplaces, support wellbeing, and improve organisational culture.

What’s Next?

Given the overwhelmingly positive outcomes of this pilot, there are plans to expand the mediation training and develop a university mediation clinic where trained students can practise their skills in real-world scenarios. This would not only deepen student learning but also build internal conflict-resolution capacity—an innovative model that could benefit the wider sector.

The message from this pilot is clear: when students learn mediation, they don’t just gain conflict management skills—they grow into more reflective, empathetic, and confident future leaders. And that’s exactly the kind of leadership our workplaces need.