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South Lanarkshire Mediation Service

Community Mediation Organisation

Website: South Lanarkshire Mediation Service

Phone: 01355 806503

Address: Civic Centre – Floor 2, Andrew Street East Kilbride, G74 1AB

Delivery of Services: Online, Face-to-face, Phone

Service Area: South Lanarkshire

Type of organisation: Statutory body

About South Lanarkshire Mediation Service:

Our service is independent, confidential, and free to everyone who lives in South Lanarkshire. Our mediators can help you work towards a mutual agreement – either through a joint session (sitting together with the mediators) or separately (known as Shuttle Mediation, where you and your neighbour do not meet face to face and the mediators bridge communication between you both). Mediation can help to improve communication and clear up the misunderstandings that are often at the root of a dispute.

We offer a safe environment helping each party to talk and listen to each other and agree on a realistic solution.

South Lanarkshire Mediation Service provides the following services:

  • Neighbourhood mediation
  • Intergenerational mediation (adults)
  • Intergenerational mediation (young people under 18)
  • Group mediation / facilitation
  • Conflict coaching / one-to-one support

The organisation has the following in place:

  • All mediators have appropriate training
  • Written Code of Conduct
  • Published complaints procedure
  • Ongoing CPD and supervision/mentoring for mediators
  • Professional Indemnity insurance cover (no less than £1 million)
  • Public liability and Employer liability insurance cover
  • Suitable and sufficient service administration
  • Registered with the Information Commissioner’s Office (ICO)
  • Safeguarding policy
  • DBS checks for mediators
  • Risk assessments carried out for individual cases
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